Functional Pathways was pleased to host thirty clients from across Tennessee, Kentucky and Virginia on October 16th at the Knoxville Chamber of Commerce. This group participated in Functional Pathways’ 2015 Client Education Summit, a daylong event designed to update leadership
Author: Kellie Buchanan
2nd
Oct
Exiting a Contract: Learning from our Mistakes
So, let’s just talk about it right here on the website. We recently lost a client. It was our fault. I wish I could call it a comedy of errors, but there was nothing funny about it. Our processes broke
5th
Aug
Changing, in More Ways Than One
When people change, everything has the potential to change. Would you agree? This is Commandment #6 of the “Ten Commandments of Client Retention” and we’re talking about this a lot at Functional Pathways. As we formalize our Client Partnership Strategy,
26th
Jun
Getting It Right When Things Go Wrong
In our April blog post, Client Partnership Strategy: Making Common Sense, Common Practice, we discussed the “Ten Commandments of Client Retention”. Commandment #5 states that “client retention is not an event, it is a daily process”. In other words, everything
22nd
Apr
Our Strategy: Making Common Sense, Common Practice
Functional Pathways has a twenty year tradition of providing excellence in rehabilitation. Our clinicians have worked with thousands of patients and their families in a professional and compassionate manner to address their needs and improve their wellbeing. As we move